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Frequently Asked Questions

Who is JackpotCity’s Software Provider?


JackpotCity is powered by Microgaming, one of the legends in the casino industry. Established in 1994, the developer’s experience and expertise is obvious in every game.

Does JackpotCity have a Mobile Casino?


Yes, with a wide variety of top-quality mobile casino favourites.

How Do I Choose a Language?


Simply click on the language/region tab and select the language you prefer. You will then be taken to the site of your choosing.

Is JackpotCity a Licensed Casino?


Of course! We are licensed and regulated by the Malta Gaming Authority, and we also carry an independent certification for safety and fairness from eCOGRA.

Can I Play for Free?


Yes, many of our most popular casino games are available for no-deposit free play as well as for real money bets.

Games Won’t Start or Stop – What’s Happening?


Sometimes the slots reels and Roulette wheels in our games will keep going, or cards won’t turn over. This is usually because of a slow Internet connection, and will resolve itself. Your results will be displayed once the connection has been re-established.

How Do I Open a JackpotCity Account?


All you need to do is go to our sign-up page and enter all the personal information that we require. You’ll then have access to all of our casino games and be able to make deposits immediately.

What Banking Methods Are Available?


For a full list of our many deposit and withdrawal options, check out our banking page and see what is available in your geographic location.

How Do I Claim My Bonus?


Sign up to our casino, and make your first deposit into your account. Then, when you’re ready to claim, you just need to be logged into your account and then follow the easy prompts that will guide you through the whole process.

How Many Games Are Available at JackpotCity?


We offer more than 500 online casino games and over 200 mobile casino versions, and new games are regularly added to the line up.

How Does a Slots Tournament Work?


In a slots tournament you go head to head against fellow players. You’re given a certain amount of credits, and need to play them on specific machines within a certain time limit. The group of players with the highest winnings at the end of this goes on to the next round, and this carries on until the winners are determined.
You stand the chance to win huge payouts for a very small buy in, and you also have the advantage of knowing exactly how much you’re going to spend before you even start spinning. It’s also something fresh and different, which appeals to many players.

What is a Live Dealer?


A live dealer is a professional croupier or dealer who works on the live dealer tables at online casinos such as JackpotCity. You can play Blackjack, Baccarat, Roulette and Craps in this way, and will have the live dealer deal out your cards, throw the dice or spin the wheel for you in real life.
All the action is streamed via video feed in real time and displayed on your screen, so that you can watch the game unfold. It’s an exciting new twist on old casino favourites, and is as immersive as online and mobile casino play can get!

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