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Frequently Asked Questions

Is JackpotCity a Licensed Casino?


Is JackpotCity a Licensed Casino?

We are indeed! The well-respected Malta Gaming Authority administers our license and regulation, and we are also independently audited and endorsed for safety and fairness by eCOGRA

Who Provides JackpotCity’s Gaming Software?


Simply put, the very best in the business. Microgaming, a true legend in the casino software industry, is the power behind every one of our games.

How Many Mobile Casino Games Are Available?


More than 200, so you can take a comprehensive JackpotCity experience with you wherever you go.

How Many Online Casino Games Are Available?


Our full online casino offers more than 500 great titles, and brings you new releases as often as possible too.

What Banking Methods Do You Offer?


A very wide range that should suit every player’s preferences. Check out our banking page for the full list of our available transaction options.

How Do I Open an Account?


Very easily! You just need to navigate your way to our sign-up page, and enter your personal details and create a username and password. You’ll be ready to go immediately, with full access to all of our games.

How Do I Claim Bonuses?


Once you have signed up to JackpotCity, you just need to make the first deposit into your casino account. When you’re ready to claim the bonuses you’ve earned, log in and follow the prompts to claim your bonuses quickly and easily.

Can I Also Play for Free?


Many of our games do offer no-deposit options, allowing you to relax and enjoy yourself or to practice and polish your skills.

What is a Pokies Tournament?


A pokies tournament is quite a novel way to enjoy pokies games when you want to try something different, and gives you the chance to win huge payouts for a relatively tiny investment. You pay a specific amount, and are then given a certain amount of credits. Many players appreciate knowing how much they will spend in a game before they even start spinning, and some tournaments can be played for free as well.
You’re given a certain time limit to play the credits you were given, and you’re going head-to-head with your fellow players. After the allotted time, those with the highest scores move on to the next round until only the winners remain. Pokies tournaments are always played on pre-specified games.

What is a Live Dealer Game?


Live dealers are professional croupiers, and work on the exciting live dealer games that we offer at JackpotCity. They deal the cards if you are playing blackjack, roll the dice if you’re trying to win a craps game and spin the roulette wheel and drop the ball for you.
This is done in real time, and the video feed is then played for you to watch on your screen display. It’s the next level of immersion and will make you feel as if you really are playing at a table in one of the best offline casinos in Australia! Try it when you want to try something different.

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